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Available Open Courses

CDSL 3 - Managing Successful Services Today

Provider CPD Points Duration
Academyst61 Day
The Clinical Director Acceleration Programme is a series of 3 single-day courses that can be taken together or in isolation, devised by Dr Sara Watkin (Clinical Service Lead of a £20 million highly complex, very profitable, acute service) and Mr Andrew Vincent, Specialist in Leadership, Behaviour & the Emerging Healthcare Landscape.
Programme 3 - Managing a Successful Service Today - is designed to ensure that the CD or Service Lead can successfully keep a service on the straight and narrow, delivering the highest possible quality and experience at the lowest possible cost in a safe environment. This comprehensive day covers the 4 cornerstones of management effectiveness and how to apply them at the service level. It is geared towards managing people and performance in the context of today's tough environment, including how to rectify performance issues should they occur.
Pricing Structure
Our Easyjet-style pricing means places start at £195 + VAT for the first 5 places, step to £230 + VAT for the next block and then revert to the standard price of £265 + VAT. It's not time-related, it's 'places available at' and so it pays to book swiftly to secure one of the lower price places.
This means that you get the best price available by booking early but it does require payment at the time of booking, as the place is attached to you and that denies someone else the chance. In the event study leave is declined, refunds are issued according to standard terms & conditions.
Includes Insights Learning Package
Important baseline learning at zero charge (normally £125)
To ensure you get the best from the course itself, we'll direct you to undertake specific sections of this programme series so that you turn up with a thorough understanding of the emerging context, including recent changes. The package lasts for 12 months though so you can deepen your understanding over time. It includes:
  • 12 Months on-demand access
  • 20+ hours of CPD (constantly growing)
  • Highest possible quality video- and audio-narrated slide presentations (mostly live captured)
  • Interactive platform - ask questions, debate, share experiences
  • Quarterly bulletin of updates
  • Integrated with latest news & comment

Please note, allow 8 hours for this vital pre-course preparation for the programme you are attending, unless you have undertaken the programme before.

Included in this Course
This highly intensive, 1-day course also comes with additional e-learning support to ensure you develop a true depth of knowledge about the emerging context for services. All materials, refreshments, a light lunch and a CPD Certificate are provided too.
Pre-course Preparation
There is a certain amount of pre-course preparation to be undertaken to get the best from the course. Not only are CPD points included due to the nature of this pre-course but it ensures that you turn up ready to learn and apply to your own unique context.
Pre-course includes:
Online Learning - Insights
  • Designed to ensure sufficient system knowledge
  • Ensures practical, focused approach on the day
  • Helps training to be seen in its true context
  • Allow 8 hours for this preparation


Core Management Principles - Understanding
  • Defining management and how it differs from leadership
  • 4 Cornerstones of Management Effectiveness
  • Management planning - the effective service-level game plan
  • Organising people & work

Fayol's Wheel of Managerial Activity

Industrial Humanism Model - improving human performance

  • The service management job to be done
  • Utilising an effective mental model to understand your service
  • Auditing the service against the model

Core Management Principles - Applying

  • Working out precisely what needs managing
  • Creating a service-level management map
  • Modern Mintzberg - operationalizing the service management role
  • Modern Mintzberg - improving operational service management
  • Avoiding typical pitfalls in your approach to management
  • Understanding management styles
  • Developing management style flexibility to increase effectiveness
  • Effective management communications

Managing People

  • Managing people - what do they need?
  • 10 Facets of Team Effectiveness
  • Conducting & utilising a team effectiveness audit
  • Influencing the dynamics of departmental/ team performance
  • Deploying people more effectively by better understanding them
  • Coordinating, communicating and collaborating - establishing a platform
  • Robust two-way communication & interaction - especially around risk
  • Translating direction into productive action
  • Ensuring that everyone works in the same direction
  • Gaining ownership & action from team members

Managing Performance & Workload

  • Workload prioritisation based on purpose, risk & timeliness
  • Establishing a robust daily management approach to maximise performance
  • Utilising WIG meetings
  • Establishing a robust performance management process
  • Developing and utilising dashboards
  • Introducing a measurement-feedback-correction cycle
  • Managing performance problems e.g. disruptive people, sickness & absence etc
  • Risk management & mitigation

Course Dates

No dates currently available for this event


  • First Five Delegates: £195.00
  • Next Five Delegates: £230.00
  • Standard Price: £265.00

Book Now

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More Information & Compelling Reasons

Why Academyst?

Healthcare is tough today and the training you receive must adequately address that reality. No idealism or wishy-washy, overly academic regurgitation, just focused, bang up-to-date, hard-hitting, highly practical courses designed to address the things you need to be very good at today. Equally, your study leave time and budget are both scarce and precious. We won’t waste your time, we work hard to provide the very best training at professionally sustainable fees (lower than many) and we NEVER compromise on learning quality. Other practical reasons include:

  • 100% Money-back Guarantee
  • Just 12 Participants Per Course (Academyst Select)
  • Extremely experienced faculty with seniority & genuine gravitas
  • Many courses are augmented by significant additional e-learning for depth
  • Academyst Select Courses

Academyst Select is a truly comprehensive approach to supporting you from both the learning perspective and in how you use or implement that learning. By operating with reduced participants and days i.e. only working with comparatively few individuals, we are able to provide an unmatched and truly enabling level of support.

Academyst Select courses have as standard:

  • Open dialogue with the team and more targeted advice on your specific issues
  • Access to ongoing implementation advice
  • Full-sized PDFs of all slides used
  • Implementation Guide to help you apply principles and learning
  • Implementation Materials – actual documents, slides & models that you can use

Discover more about Academyst Select