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Terms & Conditions

Medmeetings courses refers to courses run by both Academyst LLP and Grow Medical LLP.

Bookings

Bookings are made through the Medmeetings service but with the individual companies listing courses and these terms apply to both the Medmeetings system and the individual companies.

A booking isn’t deemed to be confirmed until payment has been received, either online or over the phone.

These terms & conditions are deemed accepted and in effect at the time the booking is made and thereafter.

Payment Policy

Payment is due at time of booking, unless by prior agreement in exceptional circumstances. Any agreement is solely at the discretion of the Academyst & Grow Medical teams.

Payment can be made by PayPal, debit / credit card or, by bank transfer (bank details will appear on your invoice).  We are also able to take payments over the phone during office hours by calling (01332) 418150

In any event and regardless of the above, payment of course or seminar fees must be made prior to attendance on the course, unless special permission has been granted otherwise.

We are no longer able to invoice a trust for an individual booking, due to a tenfold increase in our administration time, along with increasing problems trying to obtain payment.

Discounts & Offers

From time to time we will introduce incentives and discount offers for limited time periods or with limited availability, at our sole discretion.

Full price programme bookings cannot be cancelled and rebooked (on the same programme) at the new offer price unless the original booking was made in the 72 hours prior to discount availability.

Please note that customers are only able to redeem one incentive or discount offer per purchase.

We reserve the right to change our terms and conditions, including offer terms, from time to time without notice to you. Changes will apply to any subsequent enquiries and orders received via the office and through this website.

Individuals are allowed to book more than one course, subject to place availability.

Places can only be secured with full payment, however normal cancellation terms apply, allowing for study leave applications etc.

No, you can’t cancel an existing booking and re-book at special rates (in the same way Marks & Spencer’s don’t let you do it with jumpers).

Guarantees

Any and all guarantees apply only if all other terms & conditions, including registration, payment and standard cancellation policies have been adhered to.

Money-safe guarantee applies to all Medmeetings courses over £150 + VAT and has its own set of terms and conditions.

We operate a 100% Money-back satisfaction guarantee on fees. Requests must be made in writing within 7 days of attending any course and require the delegate to have actually attended. Dissatisfied delegates must inform the tutor of their dissatisfaction and leave the course at lunchtime. We reserve the right to decline further bookings from delegates invoking the satisfaction guarantee.

Cancellation

Standard cancellation policy (see below) applies from the point of registration (booking). By placing a registration (booking), you are agreeing to the standard cancellation policy.

For courses 5+ weeks ahead at the registration (booking) date, course fees will be fully refunded/ credited at the delegate’s request e.g. if study leave is not granted. Cancellation requests must be in writing, by post or e-mail.

For courses occurring between 5 and 2 weeks from the registration date, fees will be refunded in full due to declined study leave, provided we receive notice in writing or by email, accompanied by a copy of the refusal notice and provided such notice is given at least 14 days prior to the course itself. All other cancellations i.e. not due to refused study leave, will be subject to a 50% cancellation charge. A booking for which study leave was originally granted and then subsequently withdrawn will be subject to a 50% cancellation charge. The spirit of this term is to allow individuals to book at shorter notice in the knowledge that they can reclaim fees if their study leave application is denied.

For courses occurring 2 weeks or less from the date of registration, course fees will be fully refunded/ credited if approval to attend/ study leave is not granted and delegates have informed us of this within 7 days of their registration date (i.e. you have 7 days to seek study leave / approval to attend). Cancellation requests must be in writing, by post or e-mail, and must include a copy of the study leave refusal. All other cancellations i.e. not due to refused study leave, will be subject to a 100% cancellation charge. A booking for which study leave was originally granted and then subsequently withdrawn will be subject to a 100% cancellation charge. The spirit of this term is to allow individuals to book at very short notice in the knowledge that they can reclaim fees if their study leave application is denied.

All registrations are confirmed by email. However, we are not responsible for non-arrival of registration confirmations. Should you not receive a confirmation by email or post within 14 days, please contact the Customer Service Team on customer.service@academyst.co.uk or by calling them on 01332 418150.

Non-receipt of a confirmation, which can occur for Trust mailbox issues and a variety of other reasons, does not reduce the validity of the booking or remove your obligations under our payment and cancellation terms. Failure to arrive on a course is not a cancellation. If you fail to show up for a course that you are booked on to without informing us, you remain liable for 100% of the course fees whether these have been paid or not. Where you do inform us, normal cancellation terms apply.

In all cases we will do our best to seek mutually acceptable alternatives such as different courses or dates subject to availability and the integrity of the original course booked but the onus is on delegates to inform us as early as possible of any attendance problems they are experiencing. There may be some charges associated with this but in all circumstances these will relate to unrecoverable amounts incurred by us.

Prior to the event, if you are unable to attend for any reason, you may change the name of the delegate free of charge, so that someone can attend in your place.

In the event of sickness or unavoidable circumstances that prevent you from attending on the day, delegates remain fully liable for the course fees. However, we will book delegates onto another course so that you don’t miss out on the training opportunity. This will incur a £60 + VAT charge per day to represent the unrecoverable costs associated with the original day(s). This can sometimes be avoided by informing us the day before, depending on the terms & conditions of the venue being utilised. Delegates should inform us at the earliest point they know they can’t attend to allow us to take whatever measures possible to avoid unrecoverable costs. We promise to do our best under the natural business constraints we also have to work with.

Joining instructions

Joining instructions will be issued to you via e-mail before the course is due to take place (generally round 21 days prior), using the email address contained in your account. We cannot be held responsible for the non-arrival of joining instructions. If you have not heard from us within 7 days of the course date, please contact the Customer Service Team on customer.service@academyst.co.uk or by calling them on 01332 418150.

Non-receipt of joining instructions, which can occur for Trust mailbox issues and a variety of other reasons, does not reduce the validity of the booking or remove your obligations under our payment and cancellation terms.

Changes to Terms & Conditions

We reserve the right to change our terms and conditions from time to time without notice to you. Changes will apply to any subsequent enquiries and orders received via the office and through any website.

Delivery Policy

The date of delivery is the course date.